Privacy Policy

Last updated: 10th September 2025

This Privacy Policy explains how Garran Lockers Limited (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or interact with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.


1. Who We Are

Garran Lockers Limited
Registered office: Garran House, Nantgarw Road, Caerphilly, CF83 1AQ
Company number: 03344995

We are the data controller responsible for your personal information.


2. Information We Collect

We may collect and process the following types of personal data:

  • Identity and contact details: name, company, job title, email, phone number, postal addresses.

  • Enquiry information: details you provide when contacting us via forms, email, or phone.

  • Marketing information: preferences for receiving communications.

  • Technical data: IP address, browser type, operating system, device information, website usage (via Google Analytics and HubSpot).

  • Business data: if you are a customer, we may also process invoicing and delivery details.

We do not collect payment card details through our website.


3. How We Collect Information

  • When you complete forms on our website (powered by HubSpot).

  • When you sign up for marketing communications, newsletters, or events.

  • When you interact with us at events, exhibitions, or conferences.

  • Automatically via cookies and similar technologies (see our Cookies Policy).


4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide customer service.

  • Supply products and services.

  • Manage customer accounts and orders.

  • Send you marketing communications (where you have consented, or where we have a legitimate business interest in a B2B context).

  • Improve our website, services, and communications through analytics.

  • Comply with legal and regulatory obligations.


5. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract – processing necessary to provide goods or services.

  • Consent – when you sign up for marketing communications or accept non-essential cookies.

  • Legitimate interests – for B2B marketing and improving our services (where this does not override your rights).

  • Legal obligation – to comply with law and regulation.


6. Sharing Your Data

We may share your data with:

  • HubSpot (forms, CRM, and marketing).

  • Google (Analytics, Search Console).

  • IT and hosting providers, including 4SP.com.

  • Delivery and logistics providers.

  • Professional advisers and regulators where required.

We never sell your data.


7. International Transfers

Some providers (e.g. HubSpot, Google) may store or process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).


8. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, or to meet legal and regulatory requirements.

  • Enquiries: typically up to 12 months.

  • Customer records: retained for up to 7 years (for accounting/tax purposes).

  • Marketing contacts: until you unsubscribe or withdraw consent.


9. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the ICO (www.ico.org.uk).


10. Security

We take technical and organisational measures to safeguard your personal data, including secure servers, access controls, and encryption.


11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

info@garran-workspaces.co.uk
02920 859600