“I have thoroughly enjoyed working with Garran Lockers who proved to be one of the best suppliers we had on this project. All Garran’s lockers met stringent quality tests and were installed on time. Their competitive tender won on ‘quality and cost’. I would be very happy to work with Garran Lockers again.”
Mark Draper, Terminal 5 Project Manager, Amaryllis Group
LOCKERS FOR BA TERMINAL 5 HEATHROW 
In November 2006, Garran Lockers’ partner, Amaryllis (a procurement supplier), was awarded by British Airways the £5.5m contract to provide storage lockers for the 24,000 staff at the Terminal 5 building at London Heathrow airport and 64 lounge areas globally, starting with Terminal 5. This was one of the largest furniture projects in the UK.
Amaryllis’ suppliers for the project included over 75 different manufacturers offering a wide range of products from soft seating, tables, desking, filing and storage including lockers; most of which were custom designed solutions. Amaryllis recognised the need to work with flexible suppliers with a ‘can do’ attitude, who offer value for money, rapid response times, and an ability to deliver bespoke solutions to meet the need of its client, British Airways.
Amaryllis managed the procurement activity generally for the staff accommodation areas, but Garran Lockers negotiated their locker supply contract directly with British Airways.
Customer Needs & Challenges 
There were a number of different challenges to overcome, not least the difficulty of installing over 10,000 locker compartments, especially as most of them were bespoke. Each work section or department had different requirements because of a wide range of items to be stored in each locker.
For example, the engineering department needed larger lockers which required a holder on the back of the door to insert the manual, a boots holder, and a hook on the door for a hard hat/cap. Perforations were required to allow for air movement as BA staff wear heavy ‘airside’ waterproof jackets. These jackets are usually stored in a full height one door locker but due to the lack of locker room floor space, lockers needed to be stacked 2 high; so Garran designed special lockers. The low ceilings that restricted the locker heights meant that Garran had to create special lockers with a height of 2200cm, and these were delivered in singles and then built into double height pairs on site. Lockers for motor cyclists were also required to allow space for the 'leathers', as well as space for a crash helmet.
Each of the four main departments needed a different lock series with their own master keys; some were supplied with hasps for 'floating workers'.